CPAP Store DFW – Privacy Policy 

Effective Date: June 1, 2023
Last Updated: July 24, 2025

CPAP Store DFW (Dallas-Fort Worth) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal and health-related data when you interact with our store, website, or mobile communications in the United States.

1. Information We Collect

We may collect:

  • Name, phone number, email address, billing/shipping address

  • Payment details (processed securely through payment gateways)

  • Optional prescription or health-related product preferences

  • Browser/device type, IP address, and usage behavior on our website

2. How We Collect It

We collect your information when you:

  • Place an order in-store or online

  • Submit a contact form, upload a prescription, or request support

  • Subscribe to receive SMS, email, or WhatsApp messages

  • Interact with our website, ads, or customer service

3. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Respond to support inquiries or prescription requests

  • Send order updates, promotional offers, or re-supply reminders (only with consent)

  • Improve website experience and prevent fraud

4. Cookies & Analytics

We use cookies, Google Analytics, and similar tools to measure usage, personalize experiences, and run advertising campaigns. You can manage cookies through your browser settings.

5. Advertising & Google Tools

We may use Google AdSense or Meta Pixel for remarketing and targeting purposes. These tools may track your activity across our website and others.
You can control ads using:

6. Do Not Track (DNT)

We honor browser-based Do Not Track (DNT) signals when technically feasible.

7. Children’s Privacy

We do not knowingly collect or market to children under the age of 13. Any such data will be deleted upon discovery or request.

8. Health Information Disclaimer

CPAP Store DFW is not a HIPAA-covered healthcare entity. If you voluntarily provide medical information (e.g., prescription), it is used solely to fulfill your purchase or equipment needs. SMS, email, or WhatsApp messages are not encrypted. For sensitive information, please call or email us securely.

9. Record Retention

We retain data as follows:

  • Order and payment history: 7 years

  • Customer support records: 3 years

  • Prescription files: up to 1 year

10. Your U.S. Privacy Rights

In accordance with U.S. privacy law and California’s CCPA/CalOPPA:

  • You may access, update, or delete your personal data

  • You may request that we do not sell or share your data (we don’t sell personal data)

  • You may opt out of promotional emails and messaging at any time

To submit a data request, email info@cpapstoredfw.com.

11. SMS, Email, and Messaging Compliance

We comply with TCPA and CAN-SPAM:

  • You will only receive marketing if you opt in

  • You may unsubscribe by replying STOP or clicking “Unsubscribe”

  • All messages include opt-out instructions and our contact info

12. Data Breach Notification

If a data breach occurs, we will notify impacted users by email within 7 business days. You may pursue legal recourse if your data is misused or compromised.

13. Accessibility

Need this policy in an alternative format (e.g., large print)?
Contact us at info@cpapstoredfw.com and we will accommodate.

14. Automated Tools

We use limited automation for fraud detection, shipping updates, and product suggestions. These tools do not make legal decisions, and human review is always available on request.

15. Terms of Use

Use of this website and our services is governed by our Terms of Use, which include disclaimers and acceptable use guidelines.

16. Updates to This Policy

We may update this Privacy Policy as needed. Updates will be posted to this page with a revised “Last Updated” date.

17. Contact Us

CPAP Store DFW
Email: info@cpapstoredfw.com
Phone: 888.512.7278