Return & Refund Policy

Thank you for choosing CPAP Store USA and our sister stores. We understand that purchasing respiratory equipment is an important decision, and we are here to ensure that your experience is as smooth as possible.

Sales Are Final

In compliance with health and safety regulations set forth by the FDA, CDC, and State and Federal Law, all sales are final on respiratory products, including CPAP and BiPAP machines, oxygen concentrators, and masks. According to the FDA Code of Federal Regulations (21 CFR 820.180) and CDC infection control guidelines, used respiratory equipment cannot be resold or returned under any circumstances. This policy is in place to protect customer health and ensure compliance with strict hygiene and safety standards.

Unopened Products

We cannot accept returns for products that have been opened, unsealed, removed from their original packaging or even used. This includes any “open-box” respiratory products. This policy is strictly enforced to comply with infection control protocols. If you are unsure about your purchase, please contact our customer service team prior to opening the product. We’re happy to help you select the right item and offer a discount on a future order if needed.

Exceptions for Manufacturer Defects

If an item arrives with a manufacturer defect please contact the manufacturer directly for assistance. You are welcome to contact us and we will gladly provide manufacturer’s contact information. To initiate a return, please contact us to troubleshoot the issue. If needed, we will issue a Return Merchandise Authorization (RMA) number. Items returned without an RMA number will not be accepted. Shipping fees for defective returns are the responsibility of the customer unless otherwise covered by the manufacturer’s warranty. For full warranty information, please visit our Warranty Page.

Return Process

  • Returns for unopened, unused items must be requested within 7 days of receipt.
  • Items must be brand new and undamaged.
  • Clearance or sale items are final sale and not eligible for return.
  • Shipping costs are non-refundable and will be deducted from any approved refund.

All approved returns must be sent to: CPAP Store USA 3325 W Desert Inn Road, Suite 201 Las Vegas, NV 89102 Attn: Return Department (Include RMA #)

Unauthorized Returns

Please be advised: Should any product be returned without prior written authorization, the following conditions apply:

  • All returns must be pre-approved and authorized in writing by our team.
  • Used or opened items are strictly non-refundable and not eligible for store credit.
  • Unauthorized returns may be refused, discarded, or returned at the sender’s expense.

Attempts to bypass this policy may violate Nevada Revised Statutes (NRS) 205.380 (obtaining money under false pretenses) and NRS 205.0832 (theft by fraud or deception), which protect retailers from fraudulent returns and unauthorized transactions.

Shipping and Lost Packages

  • CPAP Store USA is not responsible for packages lost, damaged, or confiscated by shipping carriers.
  • Returns due to incorrect or incomplete addresses will require reshipping fees.
  • International orders returned due to refusal, customs issues, or non-collection are subject to a 35% restocking fee.

Fraud Prevention

To ensure customer safety, orders with mismatched billing and shipping addresses may be held for verification. Government-issued ID may be requested. We reserve the right to cancel or modify orders flagged as high fraud risk.

Customer Service

If you have any questions or need support, please contact us:

We thank you for your trust in CPAP Store USA and are committed to providing safe, reliable, and professional service.