Return & Refund Policy

Thank you for shopping at CPAP Store DFW. We are committed to delivering safe, compliant, and professional service across all respiratory and sleep-related products. Due to the nature of medical devices, strict hygiene and federal regulations limit our ability to accept returns once items leave our facility.

Non-Returnable Items

In accordance with FDA regulations (21 CFR Part 820) and public health standards, the following items are final sale and are not eligible for return or exchange under any circumstance once shipped:

  • CPAP and BiPAP machines
  • Masks, headgear, cushions, and nasal pillows
  • Oxygen concentrators
  • Tubing, filters, humidifiers, and accessories
  • Any item removed from its sealed packaging

This policy protects all customers from cross-contamination and supports compliance with Texas Department of State Health Services (DSHS) medical safety guidelines.

Unopened Returns

If a product is unopened, unused, and in its original sealed packaging, you may request a return within 7 days of receipt. All returns require a Return Merchandise Authorization (RMA) from our team.

Returns without prior authorization or incomplete packaging will be refused.

Faulty or Damaged Items

If you believe an item is defective or was damaged during shipping, please contact us within 48 hours of delivery. We will work with you and the manufacturer to verify the issue and guide you through the warranty process, if applicable.

Note: CPAP Store DFW does not issue refunds for defective equipment. Warranty decisions are made by the manufacturer and must be submitted through them. Proof of damage may be required.

Return Address

If your return is approved, ship it to the address provided with your RMA. Be sure to include your RMA number clearly on the outside of the box.

Additional Terms

  • Sale, discounted, or promotional items are final sale
  • Shipping costs are non-refundable
  • Returns of non-defective items may be subject to a 35% restocking fee + shipping
  • Unauthorized returns may be discarded or returned at the sender’s expense

Fraud & Verification Policy

Orders with mismatched billing and shipping addresses may be flagged for review. We reserve the right to cancel high-risk orders or request ID verification to protect our customers from fraud.

Contact Us

If you have any questions about this policy or wish to request a return, please contact us:

Email: info@cpapstoredfw.com
LiveChat: www.cpapstoredfw.com
Phone: 888-512-7278

Thank you for choosing CPAP Store DFW. We appreciate your understanding and support of safe medical device practices.