Warranty & Product Support Policy

Independent Retailer Notice
CPAP Store DFW operates as an independent retailer. We are not affiliated with or authorized by all manufacturers whose products we offer, including but not limited to ResMed®, unless expressly stated for a specific product.
As an independent retailer, CPAP Store DFW does not guarantee that any product will be eligible for manufacturer warranty coverage.
Manufacturer Warranty Disclaimer
Manufacturer warranties, if applicable, are provided solely by the original manufacturer and are subject to the manufacturer’s terms, conditions, and eligibility requirements.
CPAP Store DFW does not guarantee, represent, or imply that any product is eligible for a manufacturer warranty unless explicitly stated in writing for that specific product.
Certain products purchased through independent retailers may not qualify for manufacturer warranty coverage, manufacturer registration, or manufacturer-supported service.
All warranty determinations, approvals, repairs, or replacements under a manufacturer warranty are made exclusively by the manufacturer and are outside the control of CPAP Store DFW.
No Warranty Guarantee
Customers acknowledge and agree that CPAP Store DFW does not guarantee the availability of any manufacturer warranty for products sold.
The absence or limitation of manufacturer warranty coverage does not affect the authenticity, functionality, or intended use of the product.
Independent Support Options
In situations where manufacturer warranty coverage is not available or expired, CPAP Store DFW may, at its sole discretion, offer support options, including replacement or service assistance.
Any such support is independent of the manufacturer and may be fulfilled through independent and qualified third-party service providers.
CPAP Store DFW does not guarantee repair, replacement, or service outcomes.
Shipping & Service Responsibility
Customers are responsible for all shipping costs related to any service, inspection, or support process unless otherwise stated.
Service timelines may vary and are not guaranteed.
General Product Warranty Information (Reference Only)
Some manufacturers may offer warranty coverage for their products; however, such coverage:
• May apply only to purchases made through authorized channels
• May require product registration
• May be limited to the original purchaser
• May exclude certain types of damage
Any stated warranty periods (e.g., 1–2 years) are general manufacturer guidelines and may not apply to all purchases.
Exclusions
Manufacturer warranties, where applicable, generally do not cover:
• Misuse or improper operation
• Water damage or liquid exposure
• Physical damage or abuse
• Unauthorized modification or repair
• Normal wear and tear
Customer Acknowledgment
By purchasing from CPAP Store DFW, you acknowledge and agree that:
• You are purchasing from an independent retailer
• Manufacturer warranty coverage may not apply
• Differences may exist between independent retailers and manufacturer-authorized sellers
• Such differences do not constitute a defect, impairment, or misrepresentation
Product Condition Assurance
All products sold as “new” are genuine, unused, and not materially altered unless explicitly disclosed.
CPAP Store DFW does not remove, alter, or obscure manufacturer serial numbers or identifying information on products sold as new.
Final Note
CPAP Store DFW is committed to transparency and customer support. We encourage customers to review product-specific details and contact us prior to purchase with any questions regarding warranty or support.